Refund policy

14-day return window

You have 14 calendar days after receiving your item to request a return.

To start a return, contact us at support@amoreahq.com before sending anything back. Include your order number and the email used at checkout. If your return is accepted, we will provide return instructions and the approved return address. Items sent back without first requesting a return may not be accepted.

Return eligibility

For a change-of-mind return, the item must be in the same condition in which you received it: unused, clean, with any tags, and in its original packaging. You will also need proof of purchase. You may inspect the product as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and function.

Return shipping

For change-of-mind returns, you are responsible for the direct cost of returning the item unless we agree otherwise. Do not return products to the supplier, manufacturer, or an address found on the parcel. Always use the return instructions and approved address provided by Amorea Support.

Damaged, defective, incorrect, or incomplete orders

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or incomplete, contact us promptly at support@amoreahq.com with your order number and clear photos or video. We will review the issue and provide an appropriate remedy. Your statutory rights for faulty or misdescribed goods are not limited by the 14-day change-of-mind return window.

Exceptions

Returns cannot be accepted for perishable goods, personalized or made-to-order products, hazardous materials, gift cards, or sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. Please contact us if you are unsure whether an item is eligible.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be made to your original payment method. Where required by applicable law, we will refund the original standard delivery charge; additional costs for an upgraded delivery method are not refundable.

For a statutory withdrawal, we will issue the refund without undue delay and no later than 14 calendar days after being informed of your decision. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first. Your bank or payment provider may need additional time to process and post the refund.

Contact

For return questions, contact Amorea Support at support@amoreahq.com.