Returns & Refunds

Start with support

Contact us before sending anything back. Include your order number, the email used at checkout, and photos if an item arrived damaged or incorrect.

Eligibility

Return eligibility can depend on the item type, condition, hygiene and safety considerations, and order details. Items should be unused, clean, and in original packaging when a return is approved.

Damaged or incorrect items

If something arrives damaged or does not match the order, contact us as soon as possible with clear photos so we can review the issue and guide the next step.

Refunds

Approved refunds are usually returned to the original payment method. Processing timing can vary depending on the payment provider.